A little help, when you need it.
Setup, sound checks and connection help for your two-device monitor.
Email kurt@netkreatives.be with your device models, iOS versions and what happened. Please don’t send recordings of your child, passwords or payment details.
What do I need?
Two compatible iPhones or iPads, power for the nursery device and the same Wi-Fi network on both devices. Allow local network access when asked. Keep the baby app open and the device and cable out of reach. Microphone access is required on the baby device; camera is optional.
The invitation does not work
Check all six digits. Invitations expire. Create a new code on the baby device, then scan or type it on the parent device. Compare the security code on both screens before approving.
I cannot hear the sound check
Turn up the parent volume. Check the baby microphone permission and both connections. Run the check again. Confirm only if you actually hear it.
The connection was lost
Check nursery power and keep its app open. Connect both devices to the same Wi-Fi. Mobile data cannot keep monitoring connected. Avoid guest networks that isolate devices from each other. Reconnect and verify sound before relying on the connection again.
Can two parents listen?
One baby station supports up to two connected parent devices. The baby station approves and removes listeners. Stopping on one parent device does not end monitoring for the other.
How do I manage access?
Monthly and yearly access is purchased through Apple. Review price and renewal terms before buying. Restore with the relevant Apple Account. Manage cancellation in your Apple Account subscription settings.